Review: Only Aesthetics appointment

I called to make an appointment on 7 December 2011. My appointment was scheduled to be on 3 Jan 2012.

I received an SMS (screenshot below) from OA asking me to reschedule. 

Rather disappointed at the short notice given. I was only informed on 31 December, 3 days before my confirmed appointment. 

And she did not even bother to add my name in the SMS. I was merely referred to as customer. This is definitely not the way to build customer relations. 

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